Downloading designs

All designs can be downloaded as soon as payment is made. After paying, you will be directed to a download page with a link. You will also receive an email with a link. Click on the link and your design files will be downloaded. You can also log into your account at any time to re-download your designs.

Customer Service

I try to respond as quickly as possible to emails, but I am not online at all times of course. If you do not receive a response to an email within 24 hours, please check your spam box, it tends to eat messages. If you still have no message from me, please email me again as I also have a spam box and it gets hungry too!

Return Policy

There are no refunds. All designs have been thoroughly tested. Everything works, I promise. If you accidentally purchase something twice, I am happy to give you store credit for the purchase price so you can exchange it for a design you do not have.

Editing designs

If you would like to alter the designs,ok, but I do not guarantee the design will stitch properly! Any changes you make to my design is at your own risk. If you have software or the ability to change things on your machine's screen, I encourage you to play with it and see what you can do! However, please be aware that shrinking, enlarging, changing stitches, adding, or deleting stitches can cause the design to stitch out poorly! The designs stitch out perfectly just the way they download. If you change things, I am not responsible for the stitched results. So please, experiment with designs and software, but not on the quilt you've spent 300 hours working on! Use scratch fabric until you are sure your changes stitch out well! If you make a bunch of changes to a design and are proud of your work (as you should be!) feel free to post your pictures and tell us what you did on my Facebook page https://www.facebook.com/groups/JJsAppliques/ so we can all be impressed by your work!

Design requests

I do have a request list! However, please understand there is a wait. I try to do designs in the order they are requested, but I also choose what to do next based on how popular I believe it will be, the amount of time it takes to make, how many similar designs I have, and when it is requested. If you ask for a Christmas tree the week after Christmas, it is going to be a long time before I get to it. If you ask for a kitten design and I already have 8 kitties, it's going to be a long while before I get to it. And if you ask for something like a ceiling fan or a toothbrush, sorry, probably not going to be very popular and its going to be a long wait. Please try to understand that I get dozens of requests and no matter how fast I try to make designs, the list grows rather than shrinks. Only 12 more days until Christmas!!!

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